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Latest News
12-09-2011 - >>
Productivity Commission report links - Here are the links to the source materials - makes for interesting reading.
12-09-2011 - >>
The Productivity Commission Report into the retail industry was released today. Here is Julian's quick summary, and the links to the documents.
28-06-2011 - >>
Josem Consulting has established a link with Boston University International graduate program leader Charlie Crouch to educate retailers on going online profitably.
11-01-2011 - >>
Julian Josem opinion: In support of a Productivity Commission review as published in Inside Retailing
19-10-2010 - >>
Julian Josem interviewed by Phil Dobbie in his series of business interviews
20-08-2010 - >>
Retailers need to be authentic if their customers are to regard stores as a home away from home.
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About Us

Our Mission

  • Josem Consulting has been established to improve the performance of clients.

  • We do this by helping them generate more revenue, cut costs, enhance their brand, and achieve operational excellence.

  • We recognise that by continuing to grow our own skills and working hard to exceed our client expectations we will grow our own business.

  • We will maintain a conflict-free stance on every engagement so clients trust our recommendations and guidance.

  • Our core skills allow us to reliably and comprehensively guide our clients in their use of Information Technology to achieve these outcomes.

Growing client revenue

  • Driving customer loyalty – good news for our clients; bad news for their competitors
  • We enhance the campaigns that drive traffic towards the business, and those that need attention to do better
  • We help clients get their channels cooperating for maximum overall business benefit rather than for one channel’s individual cause
  • We consolidate and cross reference data to deliver the knowledge and intelligence needed to improve the quality and effectiveness of marketing and decision making
Reducing client costs
  • Increasing staff productivity by aligning systems with business processes
  • Optimising staffing levels in stores
  • Making sure that capabilities within the business are shared across all channels of the business so there is no need to invent the wheel more than once
Achieving operational excellence
  • We use our extensive knowledge about retail operations and our network of like-minded experts to guide our clients on how to improve operations
  • We always focus on business benefits
Enhancing the brand
  • We use our retail and marketing knowledge and experience to build emotional connections between clients and their target customer segments

    We specialise in the ways experiential technology can enhance emotional connections to the brand.

We would be delighted to confidentially discuss and explore ways how we can help your business in a friendly and cooperative manner.  We expect to earn your trust, and value an opportunity to do so.

About our MD and Principal Consultant, Julian Josem

Julian has over 30 years of retail and IT industry experience.

Julian JosemJulian manages the consulting engagements within the firm he established.   He is a renowned specialist within Retail Systems and Technology, Multi-Channel marketing, and is an authority on Store Systems.   

He has had a wide variety of assignments developing system specifications from the conceptual stages of a project’s lifecycle through to successful deployment. 

Julian contributes towards the Australian Retailing Industry in multiple capacities.  His current industry positions include:

  • CEO & Principal Consultant, Josem Consulting 
  • Retail Technology Consultant, Australian Retailers Association
  • Lecturer, Monash University
  • Secretary for the Australian Chapter of ARTS (Association for Retail Technology Standards)

Prior to establishing Josem Consulting, Julian has had wide management and technical experience with both large and small consulting firms, large and small IT vendors, and small, medium  and large retailers. 

In fact Julian has worked with over 200 retailers in developing improvements to business and information systems.

Consulting engagements include Australia Post, Bakers Delight, Capelle, Joanne Mercer, Kookai, Lend Lease Retail, Lincraft, Metalicus, Pacific Brands, Sussan Group, Symbion (Terry White & Chemmart), Vinnies, and Wittners. 

This wide variety of working experience, in combination with his family life, has shaped Julian’s values that are at the core of the firm: 

  • Trustworthiness – We expect to earn our stripes in all of our relationships
    • What we say we will do, we actually do
    • We will not allow anything to conflict with the interests of our clients
  • Competence – We continue to invest in our own knowledge and skill development in order to better serve our clients
    • Our primary focus is on practical solutions to help retail business generate more revenue
  • Flexibility – We execute projects with clients the way they want
    • Whilst we have methodologies to help us work thoroughly and effectively, we will optimise our work processes and deliverables to best suit our client
  • Cost effectiveness – Our fees will always reflect value for the outcomes we commit to deliver 
    • We live in the same competitive environment as our clients face
  • Authority – If we say it, it must be right
  • Respect for all individuals
 
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