Customers want to interact with retailers across multiple channels at different times depending on their circumstances and whims of the moment.

Stores, on-line, mobile smartphone, telephone call centre, kiosks, resellers, Facebook, etc.   

More than that, they want to seamlessly hop from one channel to another and back again as it suits them.

And retailers need to improve their systems to be able to cope with these demands, otherwise the game's up.

How well does your business conform to meeting these needs? 

Where should your next dollar of IT innovation spend be focussed?

Do you have a roadmap that guides your investments in IT?

Do you know who are the good firms that can help you?

Is your business ready for our independent specialist channel advisor to spend time in your business to report on your multi-channel performance?

We'll focus on growing your revenue.  We'll provide you with a roadmap to manage the systems growth.  We'll help you cut costs by sharing capabilities across your channels, and we'll show you how you shape up against your competition. 

We'll provide a written report back to you, comparing you to best practice and provide you with some ideas for improvement and how you might action them.

This program demonstrates elements of our business philosophy:

• We must earn our clients' respect
• We provide value to our clients on every engagement
• If we say it, it must be right

PS:  This program is suitable for retailers with a minimum of three active channels