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Consultancy Topics
Point of Sale
Customer focused retailing
Traffic counts, increasing conversion rates, and increasing the ROI on marketing initiatives
Retail Merchandising, Planning, and OTB
The journey of going on-line
Business Intelligence
Workforce Management
10-09-2014 - >>
Interested in technology futures? Some interesting links.
24-03-2014 - >>
Julian Josem has been appointed to the Victorian ICT Health Ministerial Advisory Council.
28-02-2014 - >>
ARTS (Association for Retail Technology Standards) has released V7 of its Data Model.
28-10-2013 - >>
Mozi Designs goes live with Pronto on time
31-01-2013 - >>
Link to 2013 NRF presentations
12-09-2011 - >>
Productivity Commission report links - Here are the links to the source materials - makes for interesting reading.
View All News
Systems and Technology

You cannot manage what you don't measure

This goes to our core.

We know retailing best practices, we know systems and technology, and we know how to motivate staff to follow agreed processes. 

We apply this knowledge and experience to align business systems to the management needs of the retail business.  This often means making key business performance measures visible.  Management can then and only then make consistently good operational and strategic decisions.

We are often engaged to inject business driven thinking into IT projects.  

The underlying uses of technology for retailers are to:

  • Collect and consolidate data about transactional activity in a timely manner (and with data integrity)
  • Turn data into business intelligence (knowledge about what's really happening)
  • Provide secure access to intelligence at the right time for the right cost to the right people at the right place to increase revenue generation, improve productivity, and customer satisfaction
  • Process and deliver information to support operational and strategic decision making by tracking specific business performance and business process measures

Josem Consulting deeply understands the importance of good systems governance.

We have worked in just about every area of technology as it applies to retailers.  This includes:

  • POS systems
  • Inventory and merchandise management
  • Customer Relationship Management
  • Traffic counting 
  • Kiosk and Mobility solutions
  • Supply chain and warehouse inventory management
  • OTB and merchandise planning
  • Price and revenue optimisation
  • Multi-channel 
  • Mobile apps
  • Employee and customer portals
  • Experiential technology

Systems selection, management, and  implementation

We help retailers define their specific needs to achieve specific business objectives, and then help them select the best matched solution.  We manage projects by linking our retail industry experience and our knowledge about how to get value out of the technologies with particular client challenges faced.


Our knowledge and ability to apply best-practice business processes to our client's spoecific environment enables us to assist retailers drive improvements to their bottom line. 


We align systems with business processes as part of every engagement - it's in our DNA.


It's not simply a matter of installing the system and software, its about helping the people that will use the system to maximise productivity in their use of the system after we leave.


If you are considering a technology project, then we would be delighted to explore how we might work together to your best advantage.



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