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Consultancy Topics
Point of Sale
Customer focused retailing
Traffic counts, increasing conversion rates, and increasing the ROI on marketing initiatives
Retail Merchandising, Planning, and OTB
The journey of going on-line
Business Intelligence
Workforce Management
10-09-2014 - >>
Interested in technology futures? Some interesting links.
24-03-2014 - >>
Julian Josem has been appointed to the Victorian ICT Health Ministerial Advisory Council.
28-02-2014 - >>
ARTS (Association for Retail Technology Standards) has released V7 of its Data Model.
28-10-2013 - >>
Mozi Designs goes live with Pronto on time
31-01-2013 - >>
Link to 2013 NRF presentations
12-09-2011 - >>
Productivity Commission report links - Here are the links to the source materials - makes for interesting reading.
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Business Intelligence

Managing a retail business is all about understanding all apsects about business trading.

  • Customers
  • Market demands
  • Fashion
  • Environment
  • Products
  • Competitors
  • Staff
  • Premises 
  • Climate

Understanding each in isolation is just not enough. 

Retailing is a dynamic and multi-faceted industry.  The rewards are great if you can match product, pricing, and services with customer demands, the latest fashions and thinking, in the most convenient form when compared to competitors.

Good retailers analyse, analyse, and analyse.

The data collected by computer systems as customers trade with you and suppliers deliver product to you is huge.  As the cost of storage systems dwindle, the volumes of data escalate, and the harder it can get to find the key knowledge you need.

 That's where Business Intelligence tools fit in.

BI is all about highlighting key knowledge that aids best-practice decision making.  Good retailers think about the information they need before making decisions.  They don't just use the data they have on hand;  They seek out the information needed to make the best informed decision they can.

Josem Consulting has both the retail management understanding and the Information Technology understanding - you need both to get effective BI.  We can help retailers in many way in this are:

  • What are the KPI's required to run the business most effectively?
  • How can I get my KPI's out of the information systems on a regular basis in a cost-effective manner
  • Should I buy a new BI system, or can I get what is needed from existing investments in technology
  • How do I get store traffic integrated with my POS database so I can track conversion rates 

Contact us at Josem Consulting for a no-obligation discussion.


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