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10-09-2014 - >>
Interested in technology futures? Some interesting links.
24-03-2014 - >>
Julian Josem has been appointed to the Victorian ICT Health Ministerial Advisory Council.
28-02-2014 - >>
ARTS (Association for Retail Technology Standards) has released V7 of its Data Model.
28-10-2013 - >>
Mozi Designs goes live with Pronto on time
31-01-2013 - >>
Link to 2013 NRF presentations
12-09-2011 - >>
Productivity Commission report links - Here are the links to the source materials - makes for interesting reading.
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Point of Sale

The sharp end of retailing occurs at the POS.  Point of Sale

The Point of Sale (also referred to as the Point Of Service) is the logical point to collect the data that is generated during trading transactions with customers.   The overriding requirements for POS systems are:
  • Simplicity and ease of use
  • Availability – they must be operational at least 99.9% of trading hours
  • Function – they must support the various nuances of a retailer’s operating needs
  • Support – If something goes wrong, or a new need emerges, then responsiveness is critical

There are many, many other requirements that go to make up good POS systems.  But the key thing is to ensure that the business gets its supply of vital trading data.  Choke this, and management decisions will surely suffer. 

POS systems are typically used to:

  • Collect sales transactional data
  • Access inventory information (own and multi-store)
  • Create and update Customer records
  • Raise stock requests
  • Transfer and Receive stock
  • Daily, weekly performance report access

In the context of modern retail operations, the POS system is only one element of In-Store Systems.  Other In-store systems are:

  • Staff Time & Attendance
  • Staff Rostering and Workforce Management systems
  • Stock Take systems
  • Head Office Portal access to other head office and other web-based applications such as Email, Reports, Compliance (task management) capture, Catalogue access, etc
  • Traffic counting
  • Digital signage
  • Shelf Labelling
  • Kiosk systems
  • Security systems
  • Voice systems

Josem Consulting has deep practical knowledge and expertise in In-Store systems.  We have helped many retailers across various segments design, specify, select, and implement in-store systems across all of these areas. 



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